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Monday
Dec222008

SLAs in the SaaS space

This may be a bit higher level then the general discussion here, but I think this is an important issue in how it relates to reliability and uptime. What kind of SLAs should we be expecting from SaaS services and platforms (e.g. AWS, Google App Engine, Google Premium Apps, salesforce.com, etc.)? Up to today, most SaaS services either have no SLAs or offer very weak penalties. What will it take to get these services up to the point where they can offer the SLAs that users (and more importantly, businesses) require? I presume most of the members here want to see more movement into the cloud and to SaaS services, and I'm thinking that until we see more substantial SLA guarantees, most businesses will continue to shy away as long as they can. Would love to hear what others think. Or am I totally off base?

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Sunday
Dec212008

The I.H.S.D.F. Theorem: A Proposed Theorem for the Trade-offs in Horizontally Scalable Systems

Successful software design is all about trade-offs. In the typical (if there is such a thing) distributed system, recognizing the importance of trade-offs within the design of your architecture is integral to the success of your system. Despite this reality, I see time and time again, developers choosing a particular solution based on an ill-placed belief in their solution as a “silver bullet”, or a solution that conquers all, despite the inevitable occurrence of changing requirements. Regardless of the reasons behind this phenomenon, I’d like to outline a few of the methods I use to ensure that I’m making good scalable decisions without losing sight of the trade-offs that accompany them. I’d also like to compile (pun intended) the issues at hand, by formulating a simple theorem that we can use to describe this oft occurring situation.

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Saturday
Dec202008

Second Life Architecture - The Grid

Update:Presentation: Second Life’s Architecture. Ian Wilkes, VP of Systems Engineering, describes the architecture used by the popular game named Second Life. Ian presents how the architecture was at its debut and how it evolved over years as users and features have been added. Second Life is a 3-D virtual world created by its Residents. Virtual Worlds are expected to be more and more popular on the internet so their architecture might be of interest. Especially important is the appearance of open virtual worlds or metaverses. What happens when video games meet Web 2.0? What happens is the metaverse.

Information Sources

Platform

  • MySQL
  • Apache
  • Squid
  • Python
  • C++
  • Mono
  • Debian

What's Inside?

The Stats

  • ~1M active users
  • ~95M user hours per quarter
  • ~70K peak concurrent users (40% annual growth)
  • ~12Gbit/sec aggregate bandwidth (in 2007)

Staff (in 2006)

  • 70 FTE + 20 part time
"about 22 are programmers working on SL itself. At any one time probably 1/3 of the team is on infrastructure, 1/3 is on new features and 1/3 is on various maintenance tasks (bug fixes, general stability and speed improvements) or improvements to existing features. But it varies a lot."

Software

Client/Viewer
  • Open Source client
  • Render the Virtual World
  • Handles user interaction
  • Handles locations of objects
  • Gets velocities and does simple physics to keep track of what is moving where
  • No collision detection
Simulator (Sim) Each geographic area (256x256 meter region) in Second Life runs on a single instantiation of server software, called a simulator or "sim." And each sim runs on a separate core of a server. The Simulator is the primary SL C++ server process which runs on most servers. As the viewer moves through the world it is handled off from one simulator to another.
  • Runs Havok 4 physics engine
  • Runs at 45 frames/sec. If it can't keep up, it will attempt time dialation without reducing frame rate.
  • Handles storing object state, land parcel state, and terrain height-map state
  • Keeps track of where everything is and does collision detection
  • Sends locations of stuff to viewer
  • Transmits image data in a prioritized queue
  • Sends updates to viewers only when needed (only when collision occurs or other changes in direction, velocity etc.)
  • Runs Linden Scripting Language (LSL) scripts
  • Scripting has been recently upgraded to the much faster Mono scripting engine
  • Handles chat and instant messages
    • Asset Server
      • One big clustered filesystem ~100TB
      • Stores asset data such as textures.
      MySQL database Second Life has started with One Database, and have subsequently been forced into clustering. They use a ton of MySQL databases running on Debian machines to handle lots of centralized services. Rather than attempt to build the one, impossibly large database – all hail the Central Database – or one, impossibly large central cluster – all hail the Cluster – Linden Lab instead adopted a divide and conquer strategy based around data partitioning. The good thing is that UUIDs– 128-bit unique identifiers – are associated with most things in Second Life, so partitioning is generally doable. Backbone Linden Lab has converted much of their backend architecture away from custom C++/messaging into web services. Certain services has been moved off of MySQL – or cached (Squid) between the queries and MySQL. Presence, in particular Agent Presence, ie are you online and where are you on the grid, is a particularly tricky kind of query to partition, so there is now a Python service running on the SL grid called Backbone. It proved to be easier to scale, develop and maintain than many of their older technologies, and as a result, it plays an increasingly important role in the Second Life platform as Linden Lab migrates their legacy code to web services. Two main components of the backbone are open source:
      • Eventlet is a networking library written in Python. It achieves high scalability by using non-blocking io while at the same time retaining high programmer usability by using coroutines to make the non-blocking io operations appear blocking at the source code level.
      • Mulib is a REST web service framework built on top of eventlet

      Hardware

      • 2000+ Servers in 2007
      • ~6000 Servers in early 2008
      • Plans to upgrade to ~10000 (?)
      • 4 sims per machine, for both class 4 and class 5
      • Used all-AMD for years, but are moving from the Opteron 270 to the Intel Xeon 5148
      • The upgrade to "class 5" servers doubled the RAM per machine from 2GB to 4GB and moved to a faster SATA disk
      • Class 1 - 4 are on 100Mb with 1Gb uplinks to the core. Class 5 is on pure 1Gb
      Do you have more details?

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Friday
Dec192008

Gigaspaces curbs latency outliers with Java Real Time

Today, most banks have migrated their internal software development from C/C++ to the Java language because of well-known advantages in development productivity (Java Platform), robustness & reliability (Garbage Collector) and platform independence (Java Bytecode). They may even have gotten better throughput performance through the use of standard architectures and application servers (Java Enterprise Edition). Among the few banking applications that have not been able to benefit yet from the Java revolution, you find the latency-critical applications connected to the trading floor. Why? Because of the unpredictable pauses introduced by the garbage collector which result in significant jitter (variance of execution time). In this post Frederic Pariente Engineering Manager at Sun Microsystems posted a summary of a case study on how the use of Sun Real Time JVM and GigaSpaces was used in the context of of a customer proof-of-concept this summer to ensure guaranteed latency per message under 10 msec, with no code modification to the matching engine.

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Friday
Dec192008

How to measure memory required for a user session

hi, What are the practices followed, tools used to measure session memory requirement per user? Thanks, Unmesh

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Thursday
Dec182008

Risk Analysis on the Cloud (Using Excel and GigaSpaces)

Every day brings news of either more failures of the financial systems or out-right fraud, with the $50 billion Bernard Madoff Ponzi scheme being the latest, breaking all records. This post provide a technical overview of a solution that was implemented for one of the largest banks in China. The solution illustrate how one can use Excel as a front end client and at the same time leverage cloud computing model and mapreduce as well as other patterns to scale-out risk calculations. I'm hoping that this type of approach will reduce the chances for seeing this type of fraud from happening in the future.

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Wednesday
Dec172008

Ringo - Distributed key-value storage for immutable data

Ringo is an experimental, distributed, replicating key-value store based on consistent hashing and immutable data. Unlike many general-purpose databases, Ringo is designed for a specific use case: For archiving small (less than 4KB) or medium-size data items (<100MB) in real-time so that the data can survive K - 1 disk breaks, where K is the desired number of replicas, without any downtime, in a manner that scales to terabytes of data. In addition to storing, Ringo should be able to retrieve individual or small sets of data items with low latencies (<10ms) and provide a convenient on-disk format for bulk data access. Ringo is compatible with the map-reduce framework Disco and it was started at Nokia Research Center Palo Alto.

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Wednesday
Dec172008

Scalability Strategies Primer: Database Sharding

This article is a primer, intended to shine some much needed light on the logical, process oriented implementations of database scalability strategies in the form of a broad introduction. More specifically, the intent is to elaborate on the majority of these implementations by example.

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Tuesday
Dec162008

[ANN] New Open Source Cache System

The SHOP.COM Cache System is now available at http://code.google.com/p/sccache/ The SHOP.COM Cache System is an object cache system that... * is an in-process cache and external, shared Cache * is horizontally scalable * stores cached objects to disk * supports associative keys * is non-transactional * can have any size key and any size data * does auto-GC based on TTL * is container and platform neutral It was built in-house at SHOP.COM (by me) and has powered our website for years. We are open-sourcing it in the hope that it will be useful to others and to get some help in its maintenance. This is our first open source attempt and we'd appreciate any help and comments.

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Tuesday
Dec162008

Facebook is Hiring

I thought with the job situation these days that people might be interested in some open jobs at Facebook. Here's what's available:


Facebook is hiring! We are looking for a Systems Engineer/Architect and Site Reliability Engineer. I have attached the job descriptions below. If you are interested, please contact Michelle Bostock mbostock-at-facebook.com. Thanks and Happy Holidays! Systems Architect Palo Alto, CA Description Facebook is seeking a seasoned Systems Architect to join the Operations team. The position is full-time and is based in our main office in downtown Palo Alto and will report to the Manager of Systems Operations. Responsibilities * Analyze application flow and infrastructure design to improve performance and scalability of the site * Collaborate on design of services infrastructure from servers to networking * Monitor, analyze, and make recommendations as appropriate to improve site stability and availability * Evaluate hardware and software technologies to improve site efficiency and performance * Troubleshoot and solve issues with hardware, applications, and network components * Lead team efforts from design to implementation, prioritize tasks and resources while interacting with Engineering and Operations * Document current and future configuration processes and policies * Participate in 24x7 on-call support Requirements * B.S. in Computer Science or equivalent experience * 4+ years of experience in Operations with large web farms * Extensive knowledge of web architecture and technologies, including Linux, Apache, MySQL, PHP, TCP/IP, security, HTTP, LDAP and MTAs * Strong background/interest in application and infrastructure design * Scripting and programming skills * Excellent verbal and written communication skills
Site Reliability Engineer Palo Alto, CA Description Facebook is seeking talented operations engineers to join the Site Reliability Engineering team. The ideal candidate will have strong communication skills, a passion for tinkering with Linux, and an almost insane fondness for fast-paced, seat-of-your-pants troubleshooting and crisis management. The position is full-time and is based in our main office in downtown Palo Alto. This position reports to the Manager of Site Reliability Engineering. Responsibilities * Monitor the stability and performance of the website * Remotely troubleshoot and diagnose hardware problems * Debug issues with Linux software, applications and network * Resolve technical challenges encountered in LAMP technologies * Develop and maintain monitoring tools and automation systems * Predict and respond to utilization variances across multiple datacenters * Identify and triage all outage related events * Facilitate communication, coordinate escalation, and work with subject matter experts to implement critical fixes * Automate and streamline processes * Track issues and run reports Requirements * 2-3 years+ Linux support/sys admin experience in an Internet operations environment * BA/BS in Computer Science or a related field, or equivalent experience * Working knowledge of Linux, Cisco, TCP/IP, Apache and mySQL * Experience working with network management systems and monitoring tools, such as Nagios, Ganglia and Cacti * Competency in Shell, PHP, Perl or Python. C is a plus * Solid understanding of web services architecture and commonly employed technologies * A sense of urgency in responding to and resolving critical issues that relate to the performance of the site and/or core infrastructure * Excellent verbal and written communication skills * Participation in a shifted coverage schedule, including working nights and on-call rotations

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